"Support Services for Manufacturers within the Electronic Cigarette and Emerging Vapor Products Industries"

Helpdesk Support

Multi agent ticketing system with service level agreement

Repair & Replace

From simply issuing replacements or spare parts to full device repairs

Global Logistics

Domestic or express shipping accounts for when time is of the essence

Phone Contact

We can assign your brand a dedicated phone number and IVR call waiting queue using a UK based industry leading VOIP service provider

Ticketing System with SLA

Each support contact we receive is assigned a ticket and a service level agreement can be applied to ensure your end users recieve prompt and effective resolution.

Repairs

Experienced engineers are on hand to perform device repairs. And a logistics network is in place to efficiently issue replacements when repair is either not possible or cost effective.

What people are saying...

Brandon W.

"We trust SV Support completely to support our customers"

Jane.

"SV Support provided an excellent service."

Rocky G.

"Thanks for everything you do for us"

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