Office hours support with the option of a dedicated incoming phone number depending on your support plan.
20% of initial support contact is via telephone..
Phone lines are manned during normal office hours.
Some customers may not be familiar with email or submitting a ticket.
Initial phone contact is easily turned into a support ticket to collect customer information and assess the best course of action
VOIP services are cost effective and can be deployed and re-routed efficiently to any of our agents
On our standard plan and above a dedicated incoming phone number can be allocated to your brand.