Multi brand ticketing system with SLA
Each email or support portal submission automatically creates a ticket on our system for effective management.
Helpdesks are manned during normal office hours.
Some customers may prefer to communicate only by email.
Tickets can be submitted and replied to from a dedicated web portal.
Higher plans have the option of a fully branded webportal using your company logo and layout.
A Service Level Agreement can be set laying out expected response and resolution times.