Helpdesk

Multi brand ticketing system with SLA

Tickets

Each email or support portal submission automatically creates a ticket on our system for effective management.

9am to 5pm GMT

Helpdesks are manned during normal office hours.

Accessibility

Some customers may prefer to communicate only by email.

Support Portal

Tickets can be submitted and replied to from a dedicated web portal.

Branding

Higher plans have the option of a fully branded webportal using your company logo and layout.

SLA

A Service Level Agreement can be set laying out expected response and resolution times.

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